ODE Session 1: Organizational Effectiveness and Capacity Building |
- What is capacity building?
- Aspects of an organization that can be targeted
- Analyzing an organization\\\'s capacity
- Capacity building effectiveness assessment
- How to improve organization effectiveness
- Learning and performance improvement cycles
- Change readiness assessment
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ODE Session 2: Emotional Intelligence |
- Introductory concepts
- EI competency definitions
- Social skills
- Developing EI
- Improving EI in teams
- Creating the business case
- Ladder of inference
- Assertive versus aggressive behavior
- Win-win negotiation
- Thinking attributes
- Implementing EI for leadership development
- Improving EI in organizations
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ODE Session 3: Strategic Planning |
- Facilitating a Strategic Planning Event
- Establish organizational values
- Establish a vision
- Develop a mission statement
- Assess the environment
- SWOT analysis
- Define the history of the organization
- SMART strategic goals
- Setting long-term goals
- Creating Action Plans
- Next Steps
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ODE Session 4: Team Building |
- How does an OD consultant support team building?
- Questions and OD consultant should ask about team building goals
- Reasons for team building
- Types of team-building exercises
- Five dysfunctions of a team
- Drexler-Sibbit model
- Forming, storming, norming, performing
- Ground rules
- Fist of five
- Team roles
- Team conflict
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ODE Session 5: Writing a Consulting Proposal |
- Purpose
- Proposal as sales influencer
- Desired outcomes
- About the consultant/company
- Context and statement of problem
- Detailed solution
- clarifications
- Copyrights and ownership
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ODE Session 6: Mentoring Models |
- Mentoring versus coaching
- Identifying the purpose of the mentoring program
- Identifying the expected outcomes of the mentoring program
- Identifying the project participants
- Designing the mentoring process and guidelines
- Developing the implementation plan
- Developing the communication strategy
- Launching the program
- Training Mentors and Proteges
- Monitoring and Tracking Progress
- Evaluating the Outcomes
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ODE Session 7: Influencing Skills |
- Influencing Upper Management
- Active Listening
- Asking Questions
- Clarifying Expectations
- Path to Agreement
- Know your client and their decision style
- Recognize how to handle difficult people
- Know yourself
- Recognize the key to influencing
- Know your organization
- Influencing by building rapport
- Handling Conflict Situations
- Handling Challenging Situations
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ODE Session 8: Performance Consulting |
- Role of the Performance Consultant
- Performance Consultant Competencies
- Identifying Client Needs
- Conducting a Client Interview
- Identifying Expectations
- Contracting
- Probing to Identify Root Cause
- Analyzing Problems and Challenges
- Partnering to Identify Sustainable Solutions
- Tracking and Monitoring Results and Providing Feedback
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ODE Session 9: Project Planning |
- Facilitating the Planning Event
- Identifying the objective
- Defining the roles
- Identifying the actions
- Defining the deliverables
- Seeking agreement
- Managing the project
- Tracking and measuring results
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ODE Session 10: Introduction To Coaching |
- Role of the coach
- Coaching Competencies
- Coaching Models
- Types of coaching needed
- Entering into a coaching agreement
- Assessing the client\\\'s needs
- Creating Development Goals
- Giving ongoing feedback
- Monitoring and Tracking Progress
- Dealing with difficult coaching clients
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ODE Session 11: Talent Management |
- Onboarding – How to onboard new employees
- Employee Engagement – How to develop satisfied employees and increase retention
- Developing Competency Models – How to identify competencies for critical job functions
- Career Development – Identify career interests and needs, create career paths
- Developing High Potentials – Development opportunities
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